I had this exact same problem, was about to go and get a corded keyboard. Both keyboard and mouse paired quickly, then quickly went to sleep and the keyboard, if it does wake up or reconnect, does so only after a long delay, and mostly just doesn't. I have another windows 10 machine working fine, so I suspect something changed on the surface machine byt the way the designer mouse pairs fine, so its just that its suggesting a passkey but not showing it ! Get resources and tools to connect, work, learn, and play from home. This keyboard paired to that PC without issue. I turned off all other Bluetooth devices in house. In fact, a few months ago, Microsoft tech support remoted (for 2 hours) into my PC and was unable to get the mouse functioning (it had been previously working). This one is going back. If you don't believe me, Google "Microsoft Designer Keyboard Bluetooth Problems". That Add a device dialog is supposed to give me a PIN and then I'm supposed to type it on the keyboard. Don't know whether the issue is in the PC or in Win8, but I've had way too many problems with it. Visit our UserVoice Page to submit and vote on ideas! It will not work automatically. Thanks for your feedback, it helps us improve the site. It wirelessly pairs to your laptop or tablet with the latest Bluetooth Smart technology– instantly connecting without wires or dongles to manage. Add a device dialog, but when I click it, it says "Connecting..." for a long time and then says "Check the PIN and try connecting again.". Hello, I have a Microsoft Surface running Windows 10, have been using my Microsoft designer keyboard for some time now suddenly the pairing process is stating "enter this passkey" but does not show the pass key as normal so I cannot pair, also I have another windows 10 machine working fine, so I suspect something changed on the surface machine byt the way the designer mouse pairs … Your computer has a Bluetooth radio; The Windows option "Allow the computer to turn off this device to save power" is set. Microsoft global customer service number. So I have no way to proceed and complete the pairing. If your keyboard did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer’s built-in (non-Microsoft transceiver) and the computer’s Bluetooth … You need to hold this button for about 7 seconds for it to work. The compact design features a choice of colors¹ to complement your style, and up to 12 months of battery life.² Plugging into 2.0 solved my issue. The Sculpt Ergonomic Keyboard and Mouse is built on advanced ergonomic design. Admittedly the wired keyboard and mouse are still plugged in and I've not rebooted the computer yet. In Device Manager I deleted everything under the Bluetooth category, selecting to delete the driver files also, and rebooting. Learn more. Microsoft Designer Mouse won't pair with Intel Centrino 1030 Bluetooth under Windows 10 I'm trying to pair a Microsoft Designer Mouse with an Asrock Beebox 3150 running Windows 10, but the mouse is not found. Because the SP3 only has one USB port, I decided to get a Bluetooth mouse, the Microsoft Sculpt Comfort. Once I pair it again, it works fine, until I decide to use it on the other computer. I can connect to PC other bluetooth devices. Even with its minimalist design, this keyboard gives you a robust typing experience with chiclet-style, soft touch keys. I bought a Microsoft Designer Mouse and Keyboard combo, and, while the keyboard is nicley connected, the mouse will not. It would not pair in the Control Panel / Bluetooth & other devices section and. New Microsoft Surface wont pair with Designer Keyboard, The Samsung Windows Developer Preview PC General. At this point, is time to activate your keyboard. Suddenly it wouldn't connect, and I made the mistake of removing it from my Bluetooth devices before discovering its batteries were dead. technical support services. On my computer, in the action centre, the bluetooth square is blue, but when I go to Connected Devices and Add A … I have seen the solutions offered by ThomasFulton and Hanuki4 in. Microsoft Bluetooth® Mouse features precise scrolling and navigation. You’ll be auto redirected in 1 second. Media keys are included, so you can easily control music and videos. Because the keyboard lacks the delineations or spacing—between the arrow keys and the number pad, for … The keyboard or mouse is Bluetooth 2.0, 2.1, 3.0, or 4.0. after I had to replace the batteries I could not pair it. I moved the keyboard very near to, and then many feet away from, the laptop. View the manual for the Microsoft Designer Bluetooth Desktop here, for free. On your keyboard, there is a button for pairing. All three keyboards use a chiclet style with spaces between the keys similar to most modern laptops. Try these steps to pair your mouse and keyboard and get them working. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Wont pair with Designer keyboard and press Enter to hold this button for about seconds! 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